Privacy Policy

Chaterly is operated from Switzerland and complies with Swiss data protection laws, including the Federal Act on Data Protection (FADP), as well as applicable EU regulations including the General Data Protection Regulation (GDPR) where relevant.

Data Controller:
Chaterly
Switzerland

We use the collected information for the following purposes:

• Service Delivery: To create and manage your account, process campaigns, and deliver our AI visibility optimization services
• Authentication: To verify your identity and provide secure access through email, Google Auth, or Apple Auth
• Analytics and Improvement: To understand user behavior through Google Analytics, optimize our platform, and improve user experience
• Communication: To send service updates, campaign notifications, and respond to your inquiries
• Payment Processing: To handle billing and payment transactions securely
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security issues

We do not sell your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party vendors who help us operate our service (e.g., hosting providers, payment processors)
• Campaign Participants: Limited information necessary for campaign execution with verified users participating in your campaigns
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
• With Your Consent: Any other sharing will only occur with your explicit permission

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure authentication protocols
• Regular security audits and updates
• Access controls and authentication requirements
• Secure data centers with physical security measures

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Under Swiss and EU data protection laws, you have the following rights:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Portability: Receive your data in a structured, commonly used format
• Objection: Object to processing of your personal data for certain purposes
• Restriction: Request restriction of processing under certain circumstances
• Withdrawal of Consent: Withdraw consent at any time (without affecting prior processing)

To exercise any of these rights, please contact us using the information provided at the end of this policy.

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for authentication and basic platform functionality
• Analytics Cookies: Used by Google Analytics to understand user behavior and improve our service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Note that disabling certain cookies may limit platform functionality.

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When your account is deleted, we will delete or anonymize your personal data within 90 days, except where longer retention is required by law or for legitimate business purposes.

As a Swiss-based company, your data is primarily stored and processed in Switzerland and the European Economic Area (EEA). If we transfer data to countries outside Switzerland or the EEA, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the Swiss Federal Data Protection Authority
• Adequacy decisions by the European Commission
• Other legally recognized transfer mechanisms

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our platform

Your continued use of our service after changes become effective constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days as required by applicable data protection laws.