Terms of Service

Welcome to Chaterly! These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Chaterly ("we," "us," or "our"), a company operated from Switzerland.

By accessing or using our platform, creating an account, or subscribing to our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use our services. By using Chaterly, you represent and warrant that you meet these requirements.

Chaterly provides a Software-as-a-Service (SaaS) platform for Generative Engine Optimization (GEO), designed to improve your brand's visibility in AI-powered search engines and language models such as ChatGPT and similar platforms.

Our services include:

• Campaign creation and management tools
• Connection with verified ChatGPT users for authentic brand mentions
• Campaign performance tracking and analytics dashboard
• Support ticket system for client assistance
• Brand visibility optimization strategies

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We will make reasonable efforts to notify you of significant changes that may affect your campaigns.

Creating an Account

You may create an account and set up a campaign on our platform through one of the following authentication methods:

• Email and password
• Google authentication (Google Auth)
• Apple authentication (Apple Auth)

Account Activation

Creating an account does not automatically activate your campaigns. To activate your account and launch campaigns, you must subscribe to one of our paid plans. Until you subscribe, your account will remain inactive, and no campaign work will be performed.

Campaign Requirements

To create and launch a campaign, you must provide:

• Your company name
• Your company's website URL
• Campaign objectives and target keywords (optional but recommended)

Account Responsibilities

You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Ensuring the accuracy of information you provide
• Notifying us immediately of any unauthorized access or security breach

You may not share your account credentials with others or allow others to access your account. Each subscription is for a single user/entity only.

Subscription Plans

We offer various subscription plans with different features and pricing. Current plan details and pricing are available on our pricing page. You agree to pay all fees associated with your selected plan.

Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. By subscribing, you authorize us to charge your selected payment method on a recurring basis according to your chosen billing cycle (monthly or annually).

Billing Cycle

Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your plan). Your billing cycle begins on the date you first subscribe and renews automatically unless cancelled.

Price Changes

We reserve the right to modify our pricing at any time. Price changes will not affect your current billing cycle but will apply to subsequent renewals. We will provide at least 30 days' notice before any price increase takes effect.

Failed Payments

If a payment fails, we will attempt to process the payment again. If payment cannot be processed after multiple attempts, we may suspend or terminate your account and campaigns until payment is received.

Cancellation Process

You may cancel your subscription at any time through your Stripe customer portal or by contacting our support team. Cancellation is easy and can be completed in just a few clicks.

Effect of Cancellation

Upon cancellation:

• Your subscription will remain active until the end of your current billing period
• You will continue to have access to all features until the period ends
• Your account will not be charged for subsequent billing periods
• After the period ends, your campaigns will be paused, and you will lose access to premium features

Refund Policy

Refund Process

Approved refunds will be processed through Stripe and returned to your original payment method within 5-10 business days.

Campaign Dashboard

Once your subscription is active, you can access your user dashboard to:

• Monitor the progress of your active campaigns
• View performance metrics and analytics
• Track mentions and engagement
• Adjust campaign settings and parameters
• Access campaign reports and insights

Support Tickets

If you have questions or need assistance, you can open a support ticket directly from your campaign dashboard. Our support team will respond to your inquiry as promptly as possible during business hours.

Campaign Data

You retain ownership of your campaign data, including company information, brand assets, and performance metrics. We use this data solely to provide and improve our services as described in our Privacy Policy.

You agree to use our services only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Illegal Activities: Use our services for any illegal purpose or to promote illegal activities
• Fraudulent Content: Submit false, misleading, or fraudulent information about your company
• Harmful Content: Promote violence, hate speech, harassment, discrimination, or harmful activities
• Intellectual Property Infringement: Violate trademarks, copyrights, or other intellectual property rights
• Spam or Manipulation: Use our services to generate spam or artificially manipulate AI systems in ways that violate their terms of service
• Adult or Inappropriate Content: Promote adult content, gambling, illegal drugs, or other inappropriate materials
• Competitive Harm: Use our services to harm competitors through false or misleading information
• System Abuse: Attempt to interfere with, disrupt, or gain unauthorized access to our systems

We reserve the right to review campaigns and refuse service or terminate accounts that violate this Acceptable Use Policy. Violations may result in immediate termination without refund.

Our Intellectual Property

The Chaterly platform, including all software, code, designs, graphics, logos, text, and other content (excluding your submitted content), is owned by Chaterly and protected by copyright, trademark, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to access and use our platform solely for your business purposes in accordance with these Terms. This license does not grant you any ownership rights.

Your Content and Data

You retain all ownership rights to the content and data you submit to our platform, including company information, brand assets, website URLs, and campaign materials ("Your Content").

By submitting Your Content, you grant us a limited, worldwide, non-exclusive license to use, process, and display Your Content solely for the purpose of providing our services to you.

Brand Representation

You represent and warrant that you have the legal right to use and authorize us to mention your company name, brand, and related information in the context of our GEO services. You are responsible for ensuring you have proper rights to all content you submit.

Service "As Is"

Our services are provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

Service Availability

While we strive for 99.9% uptime, we do not guarantee that our services will be uninterrupted, error-free, or completely secure. We may experience downtime for maintenance, updates, or unforeseen technical issues.

Third-Party Platforms

Our services rely on third-party platforms (such as ChatGPT and other AI engines) that we do not control. We are not responsible for changes, disruptions, or policies implemented by these third-party platforms.

To the maximum extent permitted by applicable law:

Chaterly, its officers, directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or business opportunities
• Loss of data or information
• Business interruption
• Loss of goodwill or reputation
• Cost of substitute services

Our total liability for any claims arising from or related to our services shall not exceed the amount you paid to us in the 12 months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, so the above limitations may not apply to you.

You agree to indemnify, defend, and hold harmless Chaterly, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of our services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights, including intellectual property rights
• Content or information you submit to our platform
• Your company's brand, products, or services

We reserve the right to assume exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense.

Termination by You

You may terminate your account at any time by cancelling your subscription through Stripe or by contacting our support team. Upon termination, you will lose access to your account and campaigns at the end of your current billing period.

Termination by Us

We reserve the right to suspend or terminate your account and access to our services immediately, without notice, if:

• You violate these Terms or our Acceptable Use Policy
• Your payment method fails or you fail to pay fees when due
• We are required to do so by law
• We believe your activities may harm us, other users, or third parties
• We decide to discontinue our services (with reasonable notice)

Effect of Termination

Upon termination:

• Your right to use our services immediately ceases
• We may delete your account data after a reasonable retention period
• All provisions of these Terms that should reasonably survive termination will remain in effect
• You remain liable for all fees incurred prior to termination

Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

• Posting the updated Terms on our website with a new "Last Updated" date
• Sending you an email notification
• Displaying a notice in your dashboard

Your continued use of our services after changes become effective constitutes acceptance of the updated Terms. If you do not agree to the changes, you must cancel your subscription.

Changes to Services

We may modify, update, or discontinue features of our services at any time. We will provide reasonable notice of significant changes that materially affect your campaigns.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of Switzerland, without regard to its conflict of law provisions.

Dispute Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the matter through good faith negotiations.

If a dispute cannot be resolved through negotiation within 30 days, the dispute shall be submitted to the competent courts of Switzerland, and you consent to the exclusive jurisdiction of such courts.

US Residents

For clients residing in the United States, disputes may also be subject to applicable US state and federal laws where mandated by law.

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Chaterly regarding our services and supersede all prior agreements and understandings.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative.

Assignment

You may not assign or transfer these Terms or your account to any third party without our prior written consent. We may assign these Terms at any time without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, pandemics, government actions, or failures of third-party services.

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

For support inquiries, you can also open a ticket directly from your campaign dashboard after logging in.